Frequently Asked Questions
Everything you need to know about your Aqua Amore delivery.
How do you ensure the safety of bottled water and food products during transit?
We use specialized reinforced packaging and heavy-duty boxes designed to handle the weight of glass and plastic bottles, ensuring your products arrive in pristine condition.
What are your delivery options and lead times?
We offer nationwide shipping across the UK. Standard delivery typically takes 2-3 working days, while premium next-day options are available for orders placed before 12:00 PM.
Can I return food or beverage items if I change my mind?
Due to health and safety regulations, we can only accept returns on non-perishable items that are unopened and in their original packaging within 14 days of receipt.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If any items are broken or leaking, contact our customer service team within 24 hours with photographic evidence so we can arrange a replacement or refund.
Do you offer wholesale pricing for offices or restaurants?
Yes, Aqua Amore provides bespoke trade accounts for corporate offices, hotels, and restaurants. Please contact our sales team to discuss bulk volume discounts.
Are your products ethically sourced?
We prioritize brands that focus on sustainable water management and eco-friendly packaging. Many of our premium waters are bottled at the source to minimize environmental impact.