Returns & Exchanges
At Aqua Amore Ltd, we strive to ensure your premium beverages and gourmet products arrive in perfect condition; however, if you are not satisfied, you may return non-perishable items within 14 days of delivery. Please note that due to health and safety regulations, we cannot accept returns on opened food or drink products unless they are faulty.
Notify Our Team
Contact our customer service department via email or phone within 48 hours of receipt if your goods are damaged, incorrect, or if you wish to initiate a return for non-perishable items.
Secure Packaging
Ensure all items are returned in their original, unopened packaging and placed securely in a sturdy shipping box to prevent breakage during transit.
Dispatch Return
Send your parcel to our London distribution center using a tracked courier service; please include your original order number and contact details inside the package.
Inspection and Refund
Once our quality control team verifies the condition of the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing